Over the last several months, our newsletter has focused largely on our outward-facing service offerings and the unparallelled level of customer service CRRG delivers with each project. As the founder and owner of CRRG, Rebecca Schmitt understands how important each and every team member is to the company. This month, we turn the lens inward a bit and take a look at the “secret sauce” which makes CRRG, Inc. so successful.
In the same way our company views & treats our clients, so do we also treat our own team. Long ago, it was decided to create a strong culture of giving at CRRG. This is done to reward loyalty and hard work, not to buy loyalty. A little bit of genuine appreciation goes a long way and Rebecca takes it to another level. Everyone who works at CRRG gets a hand-picked gift every Christmas, with just as much thoughtfulness as one would use for their own family. And beyond the individual holiday gifts, team members have been known to be unexpectedly rewarded with surprises such as fancy dinners, local weekend getaways, and even paid destination vacations!
In Rebecca’s own words, her goal with this generous management style is to, “let the team experience some of the blessings I have been given.”. Some people may never have a chance to take a destination vacation, so giving generously encourages an environment where service and generosity spills over into the clients’ experience. The little things often make a big impact, like the company birthday rule that states every team member gets their choice of (1) a day off, or (2) $100! This is how CRRG has managed to retain loyal customers as well as loyal team members, or “family” as they’re called around the office!
Thank you for supporting the leader in document research & retrieval!
For property transactions, court filings, titles and deeds… turn to CRRG for a friend in the business!
Are you on the list? Stay current with the latest news and trends with CRRG Monthly! Click here to register.
From all of us at CRRG,
CRRG, Inc | Gateway to the World of Research
817-561-9100 or 800-687-9030
PO Box 170904, Arlington, TX 76003
Celebrating 25+ Years!